Training Courses

All of our courses are provided throughout the year so please contact us for information on course delivery dates. All courses come with training materials and a certificate. Please note: GLH denotes Guided Learning Hours.

COURSE TITLE: Introduction to Leadership and Management

COURSE DESCRIPTION:

Learn how to involve and inspire teamwork to achieve organisational goals. Understand the role of the manager and the responsibilities this carries.

COURSE OBJECTIVES:

Know the difference between leadership and management and when to apply each function.

Understand the wide range of skills they will need possess to be an effective leader and manager.

Know a range of leadership approaches and the situations each should be used in.

WHO IS IT FOR?

Those who are new to a leadership/ management/ supervisory position or those who are aspiring to be a manager or leader in the future.

DURATION: 2 Days

COURSE TITLE: Dealing with Challenging People and Difficult Situations

COURSE DESCRIPTION:

Dealing with challenging people is something many people face as part of their everyday work life. Through hands-on activities and practice exercises, delegates learn how to deal with all sorts of challenging people.

COURSE OBJECTIVES:

Understand behaviour and its effects.

Develop better communication skills for difficult situations.

Distinguish between aggressive, assertive and passive behaviour.

Deal with situations positively so that no one feels like they have lost out.

WHO IS IT FOR?

Anyone who feels they could benefit from understanding human behaviour, particularly negative behaviour.

DURATION: 2 Days

COURSE TITLE: Honing Your Presentation Skills

COURSE DESCRIPTION:

A one day course designed to provide an understanding around effective communication and delivering presentations. Including practical exercises.

COURSE OBJECTIVES:

The ability to attract and maintain audience interest.

Skills to handle notes and prompt cards whilst keeping your audience engaged.

Control of your body language and your nerves.

Control of your speech and improved awareness of your vocal capacity.

Practice and application of the entire course content to build both your competence and your confidence

WHO IS IT FOR?

Nearly everyone will have to deliver a presentation at some point in their working lives, making it extremely useful to almost anyone. Presenting training is particularly helpful for people that present regularly to clients or colleagues and wish to improve their skills.

DURATION: 1 Day

COURSE TITLE: Giving Feedback

COURSE DESCRIPTION:

Through this course you will gain the skills and confidence to give and receive feedback.

COURSE OBJECTIVES:

Give feedback to others (boss, peers, and subordinates) in a proactive and effective way.

Receive feedback from others, judge its validity and make decisions about what to do with the feedback.

Use feedback skills to improve relationships.

WHO IS IT FOR?

This course is designed to provide delegates with the skills and confidence to both give and receive feedback effectively to and from others in the organisation (e.g. boss, peers, and subordinates).

DURATION: 2 Days

COURSE TITLE: Goal Setting: A practical application

COURSE DESCRIPTION:

Offers individuals a new take on SMART goals and explores the latest research regarding motivation and goal setting. Individuals get off to the right start by creating goals that are truly SMART so they can focus their energy, sustain motivation, and increase the likelihood of achieving successful outcomes.

COURSE OBJECTIVES:

Understand the link between motivation and goal setting.

Confidently write SMART goals.

Develop others through goal setting.

Improve successful outcomes

WHO IS IT FOR?

Goal setting is a key step in getting where you are going. Individuals in a supervisory or management role and all employees from an organization can benefit from this program.

DURATION: 2 Days

COURSE TITLE: Managing Change for Leaders

COURSE DESCRIPTION:

Managing change for leaders provides the critical skills and a framework for the successful management of change within your organisation.

COURSE OBJECTIVES:

Discuss the fundamental challenges in getting people to change and for that change to be sustained.

Understand and be able to apply the key steps required to successfully manage people change.

Apply theirknowledge to a project or programme to effectively manage the change of people's behaviour.

WHO IS IT FOR?

For managers and team leaders who recognise that change is a necessity to improve how things are done and to remain competitive.

DURATION: 2 Days

COURSE TITLE: Introduction to Psychology for Managers and Leaders

COURSE DESCRIPTION:

As a line manager, you can now gain an excellent overview of management psychology to bring out the best in other people. This course will maximise your existing skills, and give you solid techniques to improve individual and teamwork performance; contributing further to your organisation’s success.

COURSE OBJECTIVES:

What is Psychology?

Understanding Individuals

Managing Work Relationships

Understanding Teams

Understanding Organisations

Managing Change

WHO IS IT FOR?

If you’re already a manager, or have just become one, this course is for you if you’re looking to become more skilled in effective people management.

DURATION: 3 Days

COURSE TITLE: Leading Performance

COURSE DESCRIPTION:

This course designed to help you manage, lead and improve performance.

COURSE OBJECTIVES:

Understand the aims of performance management.

Identify acceptable standards of performance.

Conduct effective reviews of performance.

Set SMART objectives.

Manage the performance of the employee.

WHO IS IT FOR?

This course is designed for current and aspiring first line managers, team leaders and supervisors.

DURATION: 1 Day

COURSE TITLE: Building Resilience in your Team

COURSE DESCRIPTION:

Resilience is the ability to maintain your normal level of performance, or improve on it, during times of change and adversity. The key to this training course is the understanding that the positive attitudes and behaviours which generate resilience can be developed.

COURSE OBJECTIVES:

Identify new resilient attitudes and habits they can develop.

Remain realistically optimistic under pressure.

Increase their ability to bounce back from adversity.

Understand the importance of self-care during periods of high demand and pressure.

Build strong supportive relationships with colleagues and teams.

Access resources to improve specific resilience skills.

WHO IS IT FOR?

This course is suitable for anyone with team responsibility.

DURATION: 1 Day

COURSE TITLE: Introduction to Psychology: A General Application

COURSE DESCRIPTION:

This course is an interactive course aimed at dispelling some of the myths and providing context for the application of psychology as a scientific methodology for understanding ourselves as well as others.

COURSE OBJECTIVES:

Understand the history of psychology and in particular have an introduction to the key influencers of modern psychology.

Understand the link between psychology and sociology in the context of areas such as social interactions, stereotyping and communication.

Understand the application of psychology to how we interact today.

WHO IS IT FOR?

This course is for anyone that is interested in understanding the foundations of human behaviours, why we do what we do and what makes us tick

DURATION: 2 Days

COURSE TITLE: Assertiveness

COURSE DESCRIPTION:

Identifies what stops us being assertive in certain situations and how this links to our level of self-esteem. What we can do to become more confident and assertive in future?

COURSE OBJECTIVES:

Recognise the link between assertiveness, confidence and self-esteem.

Handle difficult situations and people confidently and assertively.

Deal with criticism, confrontation, anger, and negativity effectively and positively.

Overcome feelings of apprehension and understand the importance of language and body language.

WHO IS IT FOR?

Anyone who finds it difficult to assert themselves, or has low self-esteem.

DURATION: 2 Days

COURSE TITLE: Dealing with Anger & Aggression

COURSE DESCRIPTION:

: The overall purpose of the course is to develop the skills and confidence of the delegates to deal more effectively with aggressive behaviour from others at work, home or in social settings.

COURSE OBJECTIVES:

Recognise and understand aggressive behaviour.

Understand the difference between assertiveness and aggression.

Be able to predict the escalation of a potential aggressive incident.

Use a number of tools and techniques to deal with aggressive situations and behaviour

WHO IS IT FOR?

If managing difficult situations with the public or your colleagues is part of your role and responsibility then this course is for you.

DURATION: 2 Days

COURSE TITLE: Investing in You Inc.

COURSE DESCRIPTION:

The overall purpose of the course is to develop the skills and confidence of the delegates to be able to achieve their personal goals and understand what motivates them.

COURSE OBJECTIVES:

Understand the barriers to moving from A to B.

Understand who you are and what you stand for.

Knowing the NSY and your PSP

WHO IS IT FOR?

Anyone who is serious about achieving their personal goals.

DURATION: 2 Days

COURSE TITLE: Effectively Managing Your Time

COURSE DESCRIPTION:

The purpose of this course is to show the delegates how to create time in their busy lives, and how to effectively use that time.

COURSE OBJECTIVES:

Identify your own particular time wasters and adopt strategies for reducing them.

Clarify and prioritise your objectives and goals, by creating more planning time.

Use practical techniques for organising work.

Choose assertive responses to different time management situations.

WHO IS IT FOR?

This Time Management training course is designed to help participants develop their skills in time management to achieve more effective results in less time.

DURATION: 1 Day

COURSE TITLE: Improving Your Communication

COURSE DESCRIPTION:

Powerful communication techniques are vital for anyone who needs to influence other people to achieve results. During our Communication skills training course you will learn to enhance your natural communication skills and improve your ability to convince and motivate others.

COURSE OBJECTIVES:

Increase your sensitivity to the behaviour of others.

Project yourself with confidence.

Apply techniques during presentations and in your daily working environment.

WHO IS IT FOR?

A course for supervisors and junior managers which brings tangible benefits to the participants and to their organisation through applying the concepts taught at each stage directly to the work environment.

DURATION: 2 Days

COURSE TITLE: Stress Management

COURSE DESCRIPTION:

A short introduction into stress and how to deal with it. The course will address the difference between stress and pressure, look at how what we eat and drink can influence our levels of control on our habits, look at signs and symptoms of stress as well as give you models and practice on using the models to help you.

COURSE OBJECTIVES:

Learn what stress is and recognise not all stress is bad.

Learn how stress can affect the body in an adverse way.

Learn stress management techniques and promote healthy living.

WHO IS IT FOR?

Anyone who feels that their health and performance are being affected by a stressful environment and have the desire to overcome it.

DURATION:

COURSE TITLE: Introduction to Coaching and Mentoring

COURSE DESCRIPTION:

A short three day course to highlight the benefits of coaching and mentoring, in your home or work life.

COURSE OBJECTIVES:

To heighten awareness of: their job roles, their capacity to offer coaching and/or mentoring, their working environment and the impact of introducing coaching and mentoring into their organisations.

To show how adopting a coaching style as a manager can affect the behaviour and output of employees.

WHO IS IT FOR?

People new to coaching and mentoring and who want to explore the concepts. Managers who would like to develop their employees or encourage a more proactive, independent culture in the workplace.

DURATION: 3 Days